1. Do you ship for free?
Yes! We ship all orders for free, with no minimum purchase required.
2. When will my order arrive?
Most of the time, orders are processed in 1 to 3 business days.
Delivery usually takes:
7 to 15 business days in the United States
International: 10 to 20 business days
Once your order ships, you will get an email with tracking information.
3. How do I keep track of my order?
You will get an email with a tracking number after your order has shipped.
You can use that link to see where your package is going until it gets there.
4. What kinds of payment do you take?
At the moment, we accept PayPal and all major credit cards, like Visa, MasterCard, and American Express.
All transactions are safe.
5. Is it possible to return an item?
Of course! You can return the item within 90 days of delivery.
Items must be in their original packaging, not worn, and not washed.
If you want to start a return, please email us at contact@zynvio.shop.
6. How long does it take to get your money back?
We will process your refund within seven business days of receiving and checking your returned item.
Your original payment method (PayPal or credit card) will get the refund.
7. What if I get something that is broken or wrong?
We really hope that doesn't happen!
If you got a broken or wrong item, please email us at contact@zynvio.shop within 7 days of delivery with pictures of it.
We will quickly send you a new one or give you your money back.
8. Is it possible to change or cancel my order after I've placed it?
We might be able to change or cancel your order if it hasn't been processed or shipped yet.
Please email us at contact@zynvio.shop with your order number as soon as you can.
9. Do you send things to other countries?
Yes! We ship all over the world and offer free standard delivery.
Please be aware that international deliveries may take longer because of customs or local mail services.
10. What is the best way to get in touch with customer service?
You can email or call us at any time:
Zynvio 📍 Veterans Pkwy, Columbus, GA 31901, United States 📧 Email: contact@zynvio.shop
Call us at +1 285 953 7392 or visit our website at www.zynvio.shop.